@article{Interviews:128788,
      recid = {128788},
      title = {Caroline Bird: Knowledge Retention Interviews},
      publisher = {World Food Programme (WFP),},
      address = {Rome:},
      month = {Nov},
      year = {2023},
      note = {Knowledge Retention Interviews},
      abstract = {The Knowledge Retention Interview features Caroline Bird,  who is transitioning from  Business Engagement Manager in  WFP's Regional Bureau for Eastern Africa to Head of  Global  Partnerships Lab. Caroline joined WFP in 2010 as a  Partnerships Officer and later  helped establish the  Business Engagement function in the Technology Division.  Caroline emphasized the importance of bridging the gap  between technology and  business needs, highlighting that  building relationships in TEC is challenging due to its   service nature. She advises aspiring Business Engagement  Managers to listen and learn  from business teams,  stressing the value of conversational skills, analytical  abilities, and  resilience. Caroline underscores the  complexity of process simplification, advocating for   understanding programmatic needs and allowing customization  of standard systems at  the Country Office level. She  reflects on successful projects such as digitizing  beneficiary identity management  and training field office  colleagues on digital tools, which significantly impacted  staff  engagement. She also shares a lesson from an  unsuccessful project, emphasizing the  importance of  field-based perspectives in software development. Looking  ahead, Caroline believes that addressing problems requires  field-level  intervention and that fostering a culture of  knowledge sharing is crucial for the future of  TEC.},
      url = {http://wfp.tind.io/record/128788},
}