000129700 000__ 02028nab\a2200000uu\4500 000129700 001__ 129700 000129700 005__ 20241023112624.0 000129700 008__ 241023s2023\\\\xx\\\\\\\\\\\\\\\\\\eng\d 000129700 020__ $$a978-1523003907 000129700 035__ $$aMON-129700 000129700 090__ $$aKIN 188 000129700 245__ $$aThe Art of Active Listening: How People at Work Feel Heard, Valued, and Understood 000129700 260__ $$aBroadway (Oakland - USA):$$bBerrett-Koehler Publishers Inc.,$$c2023. 000129700 300__ $$a159 p. 000129700 336__ $$aKindle e-Book 000129700 500__ $$aE-book kindle ed. 000129700 500__ $$aThis book is available in offices that house library Kindles and tablets and through the Perlego platform. Contact us for more information. 000129700 520__ $$aWhen employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen? Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work? All you have to do is listen. The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to: 1. Recognize the unsaid; 2. Seek to understand; 3. Decode; 4. Act; 5. Close the loop. Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter. When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains. 000129700 546__ $$aEnglish 000129700 650_4 $$aWORKERS$$074895 000129700 650_4 $$aEMPLOYEE ATTITUDE$$069173 000129700 650_4 $$aCOMMUNICATION STRATEGIES$$083233 000129700 691_4 $$aINTERPERSONAL COMMUNICATION$$061688 000129700 691_4 $$aEMPLOYEES$$062260 000129700 693_4 $$aSOCIAL ASPECTS$$063951 000129700 693_4 $$aCULTURAL ASPECTS$$061227 000129700 700__ $$aYounger, H. 000129700 909CO $$ooai:wfp.tind.io:129700$$pbibliographic 000129700 980__ $$aMON